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心理资本在社区工作者角色压力和工作倦怠关系中的中介作用

  • 张琴,李旭培,姜辣,陈雪峰

* 通信作者: 陈雪峰, 单位:中国科学院心理研究所

摘要

【摘要】
目的:以社区工作者为研究对象,基于JD-R模型,探讨心理资本在角色压力与工作倦怠间的中介作用。

方法:使用角色压力量表、工作倦怠量表、心理资本量表对武汉市某区335名社区工作者进行前测,根据测量

结果设计团体辅导方案并在两周内实施,随后进行后测,获得161人的前后测匹配样本。

结果:①角色压力与工作倦怠显著正相关(P<0.01)。②心理资本与工作倦怠显著负相关(P<0.01)。③心理资本的四个维度中,乐观在角色超载与情绪耗竭和人格解体之间起部分中介作用,中介效应占比为5%和10%;自我效能和希望在角色模糊与成就感降低之间起部分中介作用,中介效应占比为40%和20%,乐观在角色模糊与情绪耗竭和人格解体之间起部分中介作用,中介效应占比为35%和23%。④团体辅导可在短期内有效改善工作倦怠状况。

结论:角色压力对工作倦怠有影响,心理资本起到显著中介作用。

关键词:【关键词】社区工作者;角色压力;工作倦怠;心理资本;心理干预

ABSTRACT

【Abstract】
Objective: This paper explores the mediating role of psychological capital between role stress and job burnout among community staffs based on the JD-R model.

Methods: Role Stress Scale, Job Burnout Scale and Psychological Capital Scale were used to conduct pre-tests for 335 community staffs of Wuhan. A group counseling program was then designed based on the measurement results. The program was implemented within two weeks. A post-test was conducted afterwards. 161 matched samples were collected.

Results: ① Role stress has a significantly positive correlation with job burnout(P<0.01). ②Psychological capital has a significant and negative correlation with job burnout(P<0.01). ③Among the four dimensions of psychological capital, optimism plays a partial mediating role between role overload, emotional exhaustion and depersonalization, with mediating effects accounting for 5% and 10%; Self efficacy and hope partially mediate between role ambiguity and lower sense of achievement, accounting for 40% and 20%. Optimism partially mediates between role ambiguity and emotional exhaustion and depersonalization, accounting for 35% and 23%.④Group counseling can effectively alleviate job burnout in the short term.

Conclusion  : Role ambiguity has an impact on job burnout, and psychological capital plays a significant mediating role (between role stress and job burnout).

Key words: 【Keywords】community staffs; role stress; job burnout; psychological capital;psychological intervention

引用本文 / How to Cite This Article

张琴,李旭培,姜辣,陈雪峰.心理资本在社区工作者角色压力和工作倦怠关系中的中介作用[J]. 国际精神病学杂志, 2021, 48(4): 650-655

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